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Welcome to Takeda Patient Support

—support for your patient throughout their treatment journey

Takeda Patient Support is designed for patients who have been prescribed ELAPRASE (idursulfase) and their caregivers.

We know living with Hunter syndrome looks different for everyone. Whether they’ve just been diagnosed or have been on treatment for a long time, we get to know your patient. We work to understand who they are, and we learn what’s most important to them—so we can provide the support they need when it comes to their treatment.

When you prescribe ELAPRASE for your patient, Takeda Patient Support is here for them. Our support specialists can help with your patient’s questions and concerns, and provide them with the information they need.

For onboarding, access, and reimbursement assistance, some of our services may include:

  • Benefits investigation to help determine your patient’s insurance benefits and eligibility for certain services
  • Prior authorization (PA), reauthorization, and appeals information
  • Enrolling your patient in the Takeda Patient Support Co-Pay Assistance Program if they qualify*
  • Information about financial assistance options for your patient, if they’re eligible

Our additional services include:

  • Specialty pharmacy or site of care triage and coordination
  • Directing your patient to community support resources
  • Assistance during life transitions like relocation, moving to college, or changing jobs, and insurance changes
  • Coordination between your patient’s specialty pharmacy and your site of care, even if they are traveling out of town or relocating
To learn more about Takeda Patient Support, visit: www.TakedaPatientSupport.com/HCP Alternate Text
Want to connect with Takeda Patient Support?

Our support specialists are never more than a tap or a call away—1-866-888-0660, Monday through Friday, 8:30 am to 8:00 pm ET.

If English is not your patient’s preferred language, a support specialist can also communicate over the phone in a variety of languages—including Spanish—using a translation service.

How to get your patients started
  1. Complete and sign the Start Form
  2. Have your patient sign the Patient Authorization section
  3. Takeda Patient Support will review the Start Form and confirm patient eligibility
  4. Your patient will then receive a welcome call from their dedicated support specialist
  5. The support specialist will get them started on Takeda Patient Support

Visit our convenient online enrollment portal or Print & Fax.

If your patient wishes to sign up for Takeda Patient Support services, the first step is to complete a Start Form with them. This can be completed online, or can be printed and faxed. A read-only Spanish version of the Start Form is available for reference, to help guide Spanish-speaking patients through the completion of the English form.

The Start Form is not compulsory for patients to receive ELAPRASE therapy, but it is necessary if patients would like to receive Takeda Patient Support services. After the form is completed, you are responsible for sending the form to Takeda, who will process the application.

* To be eligible, the patient must be enrolled in Takeda Patient Support, and have commercial insurance. Other terms and conditions apply. Call us for more details.
Important Safety Information
Important Safety Information

WARNING: RISK OF ANAPHYLAXIS

Life-threatening anaphylactic reactions have occurred in some patients during and up to 24 hours after ELAPRASE infusions. Anaphylaxis, presenting as respiratory distress, hypoxia, hypotension, urticaria and/or angioedema of throat or tongue have been reported to occur during and after ELAPRASE infusions, regardless of duration of the course of treatment. Closely observe patients during and after ELAPRASE administration and be prepared to manage anaphylaxis.